We are committed to providing a delightful and engaging fantasy sports experience through our mobile application available on the Google Play Store and Apple App Store.
This refund policy outlines the circumstances under which refunds will be considered, how to request a refund, and the process involved.
ELIGIBILITY FOR REFUNDS
Refunds for Technical Issues
If there are technical issues on the platform's end that prevent a user from participating in a game or contest, they may be entitled to a refund. This could include things like server outages or software glitches. For instance, the purchases of in-game currency (e.g., coins, gems) will be considered for refund only if the currency was not received due to a technical issue or if the purchase was made in error.
Refunds for Cancelled Events
If a sporting event or other activity that forms the basis of a fantasy game is cancelled, the user is entitled to a refund which shall be automatically initiated within a week of the declaration of the cancellation of the match. However, this would typically be governed by the terms and conditions of the platform.
Force Majeure Events
Refunds will be issued in the event of delays or disruptions caused by circumstances beyond our control, including but not limited to Natural disasters (e.g., earthquakes, floods, hurricanes), War, civil unrest, or terrorism, Government actions or regulations, Widespread internet outages, Pandemics or other public health emergencies. While we strive to maintain uninterrupted service, certain situations are beyond our control. Any match is cancelled due to any of the above said event (each a “Force Majeure Event”), refund will be processed as per terms and condition of the platform.
In case of Fraudulent Activities, we may suspend the fraud accounts and forfeit balances, if fraudulent activity is detected. Refunds are unlikely in such cases.
Submission
Contact our customer support team via email at [email address] with the subject line 'Refund Request'.
Details Required
Provide essential details such as your full name, username, date of transaction, reason for the refund, and any supporting documentation.
Review Period
Our support team will review your request within 7-8 business days of receipt. Complex cases may need extra time for investigation.
Notification
You will receive an email notifying you of the approval or denial of your refund request.
Refund Processing
If approved, refunds will be processed within 5-7 business days and credited to the original method of payment.
NON-REFUNDABLE SITUATIONS
Refunds will not be issued under the following conditions:
Third-Party Transactions
Purchases made through third-party platforms (e.g., Google Play Store, Apple App Store) are subject to their respective refund policies. Also, in case of premium payments made through a partner, you can contact them for refund requests.
Account Bans or Suspensions
Refunds will not be given to the users if your account is suspended or banned due to violation of our terms of service or fair play policies.
Promotional Offers or Gift Purchases
Refunds may not apply to purchases made using promotional offers, codes, discounts, or special events unless explicitly stated. Purchases made as gifts for other users are non-refundable unless authorized by both the purchaser and the recipient.
Subscriptions
Automatic renewals of subscription plans are non-refundable once the renewal has occurred, but you may cancel future renewals to avoid further charges.
In-game Currency and Virtual Items
Purchases of in-game currency (e.g., coins, gems) or virtual items (e.g., player packs, upgrades) are generally non-refundable once they have been used or accessed in the game.
Completed Seasons
Entry fees or subscription costs for completed fantasy football seasons are non-refundable.