In accordance with the 2023 IT Rules, refund policies are disclosed transparently. Withdrawal of winnings is subject to identity verification, KYC compliance, and internal risk controls. Refunds may be withheld or delayed in case of non-compliance, fraud, or system abuse.
ELIGIBILTY FOR REFUNDS
Refunds for Technical Issues
If there are technical issues on the platform's end that prevent from participating in a game or contest, they may be entitled to a refund. This could include things like server outages or Software glitches. For Instances, the purchases of in-game currency (e.g., coins, gems) will be considered for refund only if the currency was not received due to a technical issue or if the purchase was made in error.
Refunds for Cancelled Events
If a sporting event or other activity that forms the basis of a fantasy game is cancelled, the user is entitled to a refund which shall be automatically initiated within a week of the declaration of the cancellation of the match. However, this would typically be governed by the terms and conditions of the platform.
Force Majeure Events
Refunds will be issued in the event of delays or disruptions caused by circumstances beyond our control, including but not limited to Natural disasters (e.g., earthquakes, floods, hurricanes), War, civil unrest, or terrorism, Government actions or regulations, Widespread internet outages, Pandemics or other public health emergencies. While we strive to maintain uninterrupted service, certain situations are beyond our control. Any match is cancelled due to any of the above said event (each a “Force Majeure Event”), refund will be processed as per terms and condition of the platform.
In case of Fraudulent Activities, we may suspend the fraud accounts and forfeit balances, if fraudulent activity is detected. Refunds are unlikely in such cases.
Submission
Contact our customer support team via email at [email address] with the subject line 'Refund Request'.
Details Required
Provide essential details such as your full name, username, date of transaction, reason for the refund, and any supporting documentation.
Review Period
Our support team will review your request within 7-8 business days of receipt. Complex cases may need extra time for investigation.
Notification
You will receive an email notifying you of the approval or denial of your refund request.
Refund Processing
If approved, refunds will be processed within 5-7 business days and credited to the original method of payment.
Please note, in applicable scenarios, GST and/or TDS already deducted cannot be reversed. Any refund shall be net of applicable statutory deductions including but not limited to platform service fees, GST, and taxes under Section 194BA of the Income Tax Act.
NON-REFUNDABLE SITUATIONS
Refunds will not be issued under the following conditions:
Third-Party Transactions
Purchases made through third-party platforms (e.g., Google Play Store, Apple App Store) are subject to their respective refund policies. Also, in case of premium payments made through a partner, you can contact them for refund requests.
Account Bans or Suspensions
Refunds will not be given to the users if your account is suspended or banned due to violation of our terms of service or fair play policies.
Promotional Offers or Gift Purchases
Refunds may not apply to purchases made using promotional offers, codes, discounts, or special events unless explicitly stated. Purchases made as gifts for other users are non-refundable unless authorized by both the purchaser and the recipient.
Subscriptions
Automatic renewals of subscription plans are non-refundable once the renewal has occurred, but you may cancel future renewals to avoid further charges.
In-game Currency and Virtual Items
Purchases of in-game currency (e.g., coins, gems) or virtual items (e.g., player packs, upgrades) are generally non-refundable once they have been used or accessed in the game.
Completed Seasons
Entry fees or subscription costs for completed fantasy football seasons are non-refundable.
Compliance with Indian Online Gaming Laws
By using the Real Fantasy Teams platform, you confirm that you are compliant with applicable Indian laws relating to online gaming. Real-money contests are not available to residents of states where such games are banned or restricted by law. These include, but may not be limited to, Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim, and Telangana. We retain the right to restrict or block access from these regions without prior notice.
Wallet Structure and Accounting
Your wallet on the Real Fantasy Teams platform consists of three components:
- Deposit Wallet – Funds added by you.
- Bonus Wallet – Promotional credits not withdrawable.
- Winnings Wallet – Net earnings from contests.
Withdrawals are permitted only from the Winnings Wallet and are subject to KYC and tax deduction rules. Bonus credits are non-withdrawable and may have expiry clauses. All wallet transactions are recorded for financial audit and regulatory compliance.
All wallet transactions are recorded for financial audit and regulatory compliance.
User Age Verification
The access to this online gaming platform is prohibited for anybody below the age of 18 years. This entity reserves the right to request users to submit valid identity proof so as to substantiate the fact that they have attained the minimum age required to have access to this platform. Failure to provide satisfactory evidence within the stipulated timeframe might lead to temporary suspension or permanent termination of the user account.
User Tax Responsibility
It is your responsibility to report and pay taxes on your total net winnings in accordance with Indian income tax laws. You must ensure that your PAN details are accurate and up to date to avoid TDS credit mismatch. Real Fantasy Teams shall not be held liable for any non-compliance on your part in reporting such income.
Real Fantasy Teams shall not be held liable for any non-compliance on your part in reporting such income.
Tax Deduction at Source (TDS) on Net Winnings
Net Winnings comprised in the first withdrawal during the financial year:
It shall be calculated by using the following formula: Net winnings = A-(B+C), where A= Amount withdrawn from the user account; B= Aggregate amount of non-taxable deposit made in the user account by the owner of such account during the financial year, till the time of such withdrawal; and C= Opening balance of the user account at the beginning of the financial year. If the sum of B and C is equal to or greater than A, net winning will be zero and no tax is deductible at the time of first withdrawal.
Net winnings comprised in each subsequent withdrawal during the financial year:
It shall be calculated by using the following formula- Net winnings = A-(B+C+E), Where- A=Aggregate amount withdrawn from the user account during the financial year till the time of subsequent withdrawal including the amount of such subsequent withdrawal; B=Aggregate amount of non-taxable deposit made in the user account by the owner of such account during the financial year, till the time of such subsequent withdrawal; C=Opening balance of the user account at the beginning of the financial year; and E=Net winnings comprised in the earlier withdrawals computed under the first formula or under this formula during the financial year till the time of subsequent withdrawal if tax has been deducted under 194BA on winnings comprised in such withdrawal or withdrawals. If the sum of B, C and E is equal to or greater than A, net winning at the subsequent withdrawal will be zero and no tax is deductible at the time of subsequent withdrawal.
Net winnings comprised in the user account at the end of the financial year:
It shall be calculated using the formula- Net winnings = (A+D)-(B+C+E), where- A=Aggregate amount withdrawn from the user account during the financial year; B=Aggregate amount of non-taxable deposit made in the user account by the owner of such account during the financial year; C=Opening balance of the user account at the beginning of the financial year; D= Closing balance of the user account at the end of the financial year; and E= Net winnings comprised in the earlier withdrawal or withdrawals (computed above) and tax has been deducted under section 194BA on winnings comprised in such withdrawal or withdrawals. If the sum of B, C and E is equal to or greater than A and D, net winning at the end of the financial year will be zero and no tax is deductible at the end of the financial year.
For the above-mentioned computations:
a. ”non-taxable deposit” means the amount deposited by the user in his user account and which is not taxable;
b. “taxable deposit” means any amount deposited in the user account which is not a non-taxable deposit and includes any amount paid directly to the user not through the user account.
c. “withdrawal” means any amount withdrawn by the user from any user account; and
d. whenever there is taxable deposit in the form of bonus, referral bonus, incentives, promotional money, discount (by whatever name called) and such deposit can only be used for playing the online games (and not for withdrawal or any other purpose), such deposit shall be ignored for the purpose of calculation of net winnings and shall not be included in B or C or D above.