ELIGIBILTY FOR REFUNDS
Real Fantasy Teams does not currently sell any in-app currency, credits, or paid contest entries to users in India — all fantasy contests are free-to-play. This policy sets out the framework that will govern refunds should any paid digital feature be introduced in the future, and how to reach us with any purchase-related query in the meantime.
Refunds for Technical Issues
Should a paid feature be introduced, and a technical issue on the platform's end (such as a server outage or software glitch) prevents a purchase from being fulfilled, or a purchase is made in error, the affected user would be entitled to a refund for that purchase.
Refunds for Cancelled Events
Should a paid feature tied to a specific sporting event or contest be introduced, and that event is cancelled, any purchase tied to it would be eligible for a refund, automatically initiated within a week of the cancellation being declared, subject to the terms and conditions of the platform at that time.
Force Majeure Events
Refunds will be issued in the event of delays or disruptions caused by circumstances beyond our control, including but not limited to Natural disasters (e.g., earthquakes, floods, hurricanes), War, civil unrest, or terrorism, Government actions or regulations, Widespread internet outages, Pandemics or other public health emergencies. While we strive to maintain uninterrupted service, certain situations are beyond our control. Any match is cancelled due to any of the above said event (each a “Force Majeure Event”), refund will be processed as per terms and condition of the platform.
In case of fraudulent activities, we may suspend the accounts involved. Refunds are unlikely in such cases.
Submission
Contact our customer support team via email at support.ind@realfantasyteams.com with the subject line 'Refund Request'.
Details Required
Provide essential details such as your full name, username, date of transaction, reason for the refund, and any supporting documentation.
Review Period
Our support team will review your request within 7-8 business days of receipt. Complex cases may need extra time for investigation.
Notification
You will receive an email notifying you of the approval or denial of your refund request.
Refund Processing
If approved, refunds will be processed within 5-7 business days and credited to the original method of payment.
Please note:, in applicable scenarios, GST already charged cannot be reversed. Any refund would be net of applicable statutory deductions including but not limited to platform service fees and GST.
NON-REFUNDABLE SITUATIONS
Should any paid feature be introduced, refunds would not be issued under the following conditions:
Third-Party Transactions
Any purchase made through third-party platforms (e.g., Google Play Store, Apple App Store) would be subject to their respective refund policies. Premium payments made through a partner would need to be raised directly with that partner for refund requests.
Account Bans or Suspensions
Refunds would not be given to users whose account is suspended or banned due to violation of our terms of service or fair play policies.
Promotional Offers or Gift Purchases
Refunds would not apply to purchases made using promotional offers, codes, discounts, or special events unless explicitly stated. Purchases made as gifts for other users would be non-refundable unless authorized by both the purchaser and the recipient.
Compliance with the Promotion and Regulation of Online Gaming Act, 2025
By using the Real Fantasy Teams platform, you confirm that you are compliant with applicable Indian laws relating to online gaming. Real Fantasy Teams does not offer real-money contests, entry fees, wagering, or monetary prizes to users in India. All fantasy contests available to users in India are free-to-play and offered solely for entertainment purposes.
User Age Verification
Access to this platform is prohibited for anybody below the age of 18 years. This entity reserves the right to request users to submit valid identity proof so as to substantiate the fact that they have attained the minimum age required to have access to this platform. Failure to provide satisfactory evidence within the stipulated timeframe might lead to temporary suspension or permanent termination of the user account.