Terms & Conditions

Last updated: April 12, 2024

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with the website https://www.realfantasyteams.com and the Real Fantasy Teams mobile application ("Service") operated by Sportsmetrics Private Limited ("us", "we", or "our").

Please read these Terms and Conditions carefully before using our website and Real Fantasy Teams mobile application (the 'Service').

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Subscriptions

Some parts of the Service are billed on a subscription basis ('Subscription(s)'). You will be billed in advance on a recurring and periodic basis ('Billing Cycle'). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Sportsmetrics Private Limited cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Sportsmetrics Private Limited customer support team.

A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide Sportsmetrics Private Limited with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Sportsmetrics Private Limited to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Sportsmetrics Private Limited will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Free Trial

Sportsmetrics Private Limited may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ('Free Trial').

You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by Sportsmetrics Private Limited until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, Sportsmetrics Private Limited reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes

Sportsmetrics Private Limited, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Sportsmetrics Private Limited will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

KYC and Withdrawal Policy

All users wishing to withdraw winnings from their Real Fantasy Teams wallet must complete entire Know Your Customer (KYC) verification, including submission of a valid PAN card and identity proof. This is mandatory for compliance with taxation and anti-money laundering regulations in India.

Withdrawals will be processed only upon successful KYC validation and subject to applicable TDS deductions and service charges.

Refunds

Certain refund requests for Subscriptions may be considered by Sportsmetrics Private Limited on a case-by-case basis and granted at the sole discretion of Sportsmetrics Private Limited. We are committed to providing a delightful and engaging fantasy sports experience 3 through our mobile application available on the Google Play store and Apple App Store This refund policy outlines the circumstances under which refunds will be considered, how to request a refund, and the process involved

ELIGIBILTY FOR REFUNDS

Refunds for Technical Issues

If there are technical issues on the platform's end that prevent from participating in a game or contest, they may be entitled to a refund. This could include things like server outages or Software glitches. For Instances, the purchases of in-game currency (e.g., coins, gems) will be considered for refund only if the currency was not received due to a technical issue or if the purchase was made in error.

Refunds for Cancelled Events

If a sporting event or other activity that forms the basis of a fantasy game is cancelled, the user is entitled to a refund which shall be automatically initiated within a week of the declaration of the cancellation of the match. However, this would typically be governed by the terms and conditions of the platform.

Force Majeure Events

Refunds will be issued in the event of delays or disruptions caused by circumstances beyond our control, including but not limited to Natural disasters (e.g., earthquakes, floods, hurricanes), War, civil unrest, or terrorism, Government actions or regulations, Widespread internet outages, Pandemics or other public health emergencies. While we strive to maintain uninterrupted service, certain situations are beyond our control. Any match is cancelled due to any of the above said event (each a “Force Majeure Event”), refund will be processed as per terms and condition of the platform.

NON-REFUNDABLE SITUATIONS

Refunds will not be issued under the following conditions:

Third-Party Transactions

Purchases made through third-party platforms (e.g., Google Play Store, Apple App Store) are subject to their respective refund policies. Also, in case of premium payments made through a partner, you can contact them for refund requests.

Account Bans or Suspensions

Refunds will not be given to the users if your account is suspended or banned due to violation of our terms of service or fair play policies.

Promotional Offers or Gift Purchases

Refunds may not apply to purchases made using promotional offers, codes, discounts, or special events unless explicitly stated. Purchases made as gifts for other users are non-refundable unless authorized by both the purchaser and the recipient.

Subscriptions

Automatic renewals of subscription plans are non-refundable once the renewal has occurred, but you may cancel future renewals to avoid further charges.

In-game Currency and Virtual Items

Purchases of in-game currency (e.g., coins, gems) or virtual items (e.g., player packs, upgrades) are generally non-refundable once they have been used or accessed in the game.

Completed Seasons

Entry fees or subscription costs for completed fantasy football seasons are non-refundable.

Compliance with Indian Online Gaming Laws

By using the Real Fantasy Teams platform, you confirm that you are compliant with applicable Indian laws relating to online gaming. Real-money contests are not available to residents of states where such games are banned or restricted by law. These include, but may not be limited to, Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim, and Telangana. We retain the right to restrict or block access from these regions without prior notice.

Wallet Structure and Accounting

Your wallet on the Real Fantasy Teams platform consists of three components:

Deposit Wallet – Funds added by you.
Bonus Wallet – Promotional credits not withdrawable.
Winnings Wallet – Net earnings from contests.

Withdrawals are permitted only from the Winnings Wallet and are subject to KYC and tax deduction rules. Bonus credits are non-withdrawable and may have expiry clauses. All wallet transactions are recorded for financial audit and regulatory compliance.

All wallet transactions are recorded for financial audit and regulatory compliance.

User Age Verification

The access to this online gaming platform is prohibited for anybody below the age of 18 years. This entity reserves the right to request users to submit valid identity proof so as to substantiate the fact that they have attained the minimum age required to have access to this platform. Failure to provide satisfactory evidence within the stipulated timeframe might lead to temporary suspension or permanent termination of the user account.

User Tax Responsibility

It is your responsibility to report and pay taxes on your total net winnings in accordance with Indian income tax laws. You must ensure that your PAN details are accurate and up to date to avoid TDS credit mismatch. Real Fantasy Teams shall not be held liable for any non-compliance on your part in reporting such income.

Real Fantasy Teams shall not be held liable for any non-compliance on your part in reporting such income.

Tax Deduction at Source (TDS) on Net Winnings

Net Winnings comprised in the first withdrawal during the financial year:
It shall be calculated by using the following formula: Net winnings = A-(B+C), where A= Amount withdrawn from the user account; B= Aggregate amount of non-taxable deposit made in the user account by the owner of such account during the financial year, till the time of such withdrawal; and C= Opening balance of the user account at the beginning of the financial year. If the sum of B and C is equal to or greater than A, net winning will be zero and no tax is deductible at the time of first withdrawal.

Net winnings comprised in each subsequent withdrawal during the financial year:
It shall be calculated by using the following formula- Net winnings = A-(B+C+E), Where- A=Aggregate amount withdrawn from the user account during the financial year till the time of subsequent withdrawal including the amount of such subsequent withdrawal; B=Aggregate amount of non-taxable deposit made in the user account by the owner of such account during the financial year, till the time of such subsequent withdrawal; C=Opening balance of the user account at the beginning of the financial year; and E=Net winnings comprised in the earlier withdrawals computed under the first formula or under this formula during the financial year till the time of subsequent withdrawal if tax has been deducted under 194BA on winnings comprised in such withdrawal or withdrawals. If the sum of B, C and E is equal to or greater than A, net winning at the subsequent withdrawal will be zero and no tax is deductible at the time of subsequent withdrawal.

Net winnings comprised in the user account at the end of the financial year:
It shall be calculated using the formula- Net winnings = (A+D)-(B+C+E), where- A=Aggregate amount withdrawn from the user account during the financial year; B=Aggregate amount of non-taxable deposit made in the user account by the owner of such account during the financial year; C=Opening balance of the user account at the beginning of the financial year; D= Closing balance of the user account at the end of the financial year; and E= Net winnings comprised in the earlier withdrawal or withdrawals (computed above) and tax has been deducted under section 194BA on winnings comprised in such withdrawal or withdrawals. If the sum of B, C and E is equal to or greater than A and D, net winning at the end of the financial year will be zero and no tax is deductible at the end of the financial year.

For the above-mentioned computations:
a. "non-taxable deposit" means the amount deposited by the user in his user account and which is not taxable;
b. "taxable deposit" means any amount deposited in the user account which is not a non-taxable deposit and includes any amount paid directly to the user not through the user account.
c. "withdrawal" means any amount withdrawn by the user from any user account; and
d. whenever there is taxable deposit in the form of bonus, referral bonus, incentives, promotional money, discount (by whatever name called) and such deposit can only be used for playing the online games (and not for withdrawal or any other purpose), such deposit shall be ignored for the purpose of calculation of net winnings and shall not be included in B or C or D above.