Terms & Conditions

Last updated: April 12, 2024

These Terms and Conditions ('Terms', 'Terms and Conditions') govern your relationship with the website https://www.realfantasyteams.com and the Real Fantasy Teams mobile application (the 'Service') operated by Sportsmetrics Private Limited ('us', 'we', or 'our').

Please read these Terms and Conditions carefully before using our website and Real Fantasy Teams mobile application (the 'Service').

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Subscriptions

Some parts of the Service are billed on a subscription basis ('Subscription(s)'). You will be billed in advance on a recurring and periodic basis ('Billing Cycle'). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Sportsmetrics Private Limited cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Sportsmetrics Private Limited customer support team.

A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide Sportsmetrics Private Limited with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Sportsmetrics Private Limited to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Sportsmetrics Private Limited will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Free Trial

Sportsmetrics Private Limited may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ('Free Trial').

You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by Sportsmetrics Private Limited until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, Sportsmetrics Private Limited reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes

Sportsmetrics Private Limited, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Sportsmetrics Private Limited will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

KYC and Withdrawal Policy

All users wishing to withdraw winnings from their Real Fantasy Teams wallet must complete entire Know Your Customer (KYC) verification, including submission of a valid PAN card and identity proof. This is mandatory for compliance with taxation and anti-money laundering regulations in India.

Withdrawals will be processed only upon successful KYC validation and subject to applicable TDS deductions and service charges.

Refunds

Certain refund requests for Subscriptions may be considered by Sportsmetrics Private Limited on a case-by-case basis and granted at the sole discretion of Sportsmetrics Private Limited.
We are committed to providing a delightful and engaging fantasy sports experience 3 through our mobile application available on the Google Play store and Apple App Store
This refund policy outlines the circumstances under which refunds will be considered, how to request a refund, and the process involved

Refund Policy

In accordance with the 2023 IT Rules, refund policies are disclosed transparently. Withdrawal of winnings is subject to identity verification, KYC compliance, and internal risk controls. Refunds may be withheld or delayed in case of non-compliance, fraud, or system abuse.

ELIGIBILTY FOR REFUNDS

Refunds for Technical Issues

If there are technical issues on the platform's end that prevent from participating in a game or contest, they may be entitled to a refund. This could include things like server outages or Software glitches. For Instances, the purchases of in-game currency (e.g., coins, gems) will be considered for refund only if the currency was not received due to a technical issue or if the purchase was made in error.

Refunds for Cancelled Events

If a sporting event or other activity that forms the basis of a fantasy game is cancelled, the user is entitled to a refund which shall be automatically initiated within a week of the declaration of the cancellation of the match. However, this would typically be governed by the terms and conditions of the platform.

Force Majeure Events

Refunds will be issued in the event of delays or disruptions caused by circumstances beyond our control, including but not limited to Natural disasters (e.g., earthquakes, floods, hurricanes), War, civil unrest, or terrorism, Government actions or regulations, Widespread internet outages, Pandemics or other public health emergencies. While we strive to maintain uninterrupted service, certain situations are beyond our control. Any match is cancelled due to any of the above said event (each a “Force Majeure Event”), refund will be processed as per terms and condition of the platform.

In case of Fraudulent Activities, we may suspend the fraud accounts and forfeit balances, if fraudulent activity is detected. Refunds are unlikely in such cases.

STEP-1

Submission

Contact our customer support team via email at [email address] with the subject line 'Refund Request'.

STEP-2

Details Required

Provide essential details such as your full name, username, date of transaction, reason for the refund, and any supporting documentation.

STEP-3

Review Period

Our support team will review your request within 7-8 business days of receipt. Complex cases may need extra time for investigation.

STEP-4

Notification

You will receive an email notifying you of the approval or denial of your refund request.

STEP-5

Refund Processing

If approved, refunds will be processed within 5-7 business days and credited to the original method of payment.
Please note, in applicable scenarios, GST and/or TDS already deducted cannot be reversed. Any refund shall be net of applicable statutory deductions including but not limited to platform service fees, GST, and taxes under Section 194BA of the Income Tax Act.

NON-REFUNDABLE SITUATIONS

Refunds will not be issued under the following conditions:

Third-Party Transactions

Purchases made through third-party platforms (e.g., Google Play Store, Apple App Store) are subject to their respective refund policies. Also, in case of premium payments made through a partner, you can contact them for refund requests.

Account Bans or Suspensions

Refunds will not be given to the users if your account is suspended or banned due to violation of our terms of service or fair play policies.

Promotional Offers or Gift Purchases

Refunds may not apply to purchases made using promotional offers, codes, discounts, or special events unless explicitly stated. Purchases made as gifts for other users are non-refundable unless authorized by both the purchaser and the recipient.

Subscriptions

Automatic renewals of subscription plans are non-refundable once the renewal has occurred, but you may cancel future renewals to avoid further charges.

In-game Currency and Virtual Items

Purchases of in-game currency (e.g., coins, gems) or virtual items (e.g., player packs, upgrades) are generally non-refundable once they have been used or accessed in the game.

Completed Seasons

Entry fees or subscription costs for completed fantasy football seasons are non-refundable.

Compliance with Indian Online Gaming Laws

By using the Real Fantasy Teams platform, you confirm that you are compliant with applicable Indian laws relating to online gaming. Real-money contests are not available to residents of states where such games are banned or restricted by law. These include, but may not be limited to, Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim, and Telangana. We retain the right to restrict or block access from these regions without prior notice.

Wallet Structure and Accounting

Your wallet on the Real Fantasy Teams platform consists of three components:

  1. Deposit Wallet – Funds added by you.
  2. Bonus Wallet – Promotional credits not withdrawable.
  3. Winnings Wallet – Net earnings from contests.

Withdrawals are permitted only from the Winnings Wallet and are subject to KYC and tax deduction rules. Bonus credits are non-withdrawable and may have expiry clauses. All wallet transactions are recorded for financial audit and regulatory compliance.

All wallet transactions are recorded for financial audit and regulatory compliance.

User Age Verification

The access to this online gaming platform is prohibited for anybody below the age of 18 years. This entity reserves the right to request users to submit valid identity proof so as to substantiate the fact that they have attained the minimum age required to have access to this platform. Failure to provide satisfactory evidence within the stipulated timeframe might lead to temporary suspension or permanent termination of the user account.

User Tax Responsibility

It is your responsibility to report and pay taxes on your total net winnings in accordance with Indian income tax laws. You must ensure that your PAN details are accurate and up to date to avoid TDS credit mismatch. Real Fantasy Teams shall not be held liable for any non-compliance on your part in reporting such income.

Real Fantasy Teams shall not be held liable for any non-compliance on your part in reporting such income.

Tax Deduction at Source (TDS) on Net Winnings

Net Winnings comprised in the first withdrawal during the financial year:
It shall be calculated by using the following formula: Net winnings = A-(B+C), where A= Amount withdrawn from the user account; B= Aggregate amount of non-taxable deposit made in the user account by the owner of such account during the financial year, till the time of such withdrawal; and C= Opening balance of the user account at the beginning of the financial year. If the sum of B and C is equal to or greater than A, net winning will be zero and no tax is deductible at the time of first withdrawal.

Net winnings comprised in each subsequent withdrawal during the financial year:
It shall be calculated by using the following formula- Net winnings = A-(B+C+E), Where- A=Aggregate amount withdrawn from the user account during the financial year till the time of subsequent withdrawal including the amount of such subsequent withdrawal; B=Aggregate amount of non-taxable deposit made in the user account by the owner of such account during the financial year, till the time of such subsequent withdrawal; C=Opening balance of the user account at the beginning of the financial year; and E=Net winnings comprised in the earlier withdrawals computed under the first formula or under this formula during the financial year till the time of subsequent withdrawal if tax has been deducted under 194BA on winnings comprised in such withdrawal or withdrawals. If the sum of B, C and E is equal to or greater than A, net winning at the subsequent withdrawal will be zero and no tax is deductible at the time of subsequent withdrawal.

Net winnings comprised in the user account at the end of the financial year:
It shall be calculated using the formula- Net winnings = (A+D)-(B+C+E), where- A=Aggregate amount withdrawn from the user account during the financial year; B=Aggregate amount of non-taxable deposit made in the user account by the owner of such account during the financial year; C=Opening balance of the user account at the beginning of the financial year; D= Closing balance of the user account at the end of the financial year; and E= Net winnings comprised in the earlier withdrawal or withdrawals (computed above) and tax has been deducted under section 194BA on winnings comprised in such withdrawal or withdrawals. If the sum of B, C and E is equal to or greater than A and D, net winning at the end of the financial year will be zero and no tax is deductible at the end of the financial year.

For the above-mentioned computations:
a. ”non-taxable deposit” means the amount deposited by the user in his user account and which is not taxable;
b. “taxable deposit” means any amount deposited in the user account which is not a non-taxable deposit and includes any amount paid directly to the user not through the user account.
c. “withdrawal” means any amount withdrawn by the user from any user account; and
d. whenever there is taxable deposit in the form of bonus, referral bonus, incentives, promotional money, discount (by whatever name called) and such deposit can only be used for playing the online games (and not for withdrawal or any other purpose), such deposit shall be ignored for the purpose of calculation of net winnings and shall not be included in B or C or D above.

Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of GeoTech Infoservices Private Limited and its licensors. The Service is protected by copyright, trademark, and other laws of both India and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Sportsmetrics Private Limited.

Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by GeoTech Infoservices Private Limited/Sportsmetrics Private Limited.

GeoTech Infoservices Private Limited/Sportsmetrics Private Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that GeoTech Infoservices Private Limited/Sportsmetrics Private Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Safeguards to addiction:

We are committed towards promoting responsible gaming which doesn’t result in an addiction. As there are several instances of online gaming/ betting addiction in the recent past, we have provided for few safety measures which will hopefully prevent the said addiction to a great extent. The safety measures include

  • Stipulated time limits/ restrictions imposed upon gameplay.
  • Stipulated limits imposed upon spending real money within the span of a day.
  • Self-exclusion mechanisms which enables the users to voluntarily refrain from taking part in this online gaming platform for a specific period.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Goods and Services Tax (GST)

As per the GST Council ruling effective July 2023, a 28% GST shall be levied on the platform fee (service charge) applicable to paid contests. This GST will be included in the total contest entry fee and transparently disclosed at the point of transaction.

GST invoices will be generated automatically and made available in your transaction history.

Limitation Of Liability

In no event shall GeoTech Infoservices Private Limited/Sportsmetrics Private Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from: (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

To the extent permitted under law, neither Real Fantasy Teams nor its parent/holding company, subsidiaries, affiliates, directors, officers, professional advisors, employees shall be responsible for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material.

The Services on the Portal and the Content present on it are provided strictly on an 'as-is' basis with all faults or failings. Any representations, warranties, conditions, or guarantees whatsoever, express or implied (including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose, or non-infringement) are specifically excluded to the fullest extent permitted by law. Real Fantasy Teams does not ensure or guarantee continuous, error-free, secure, or virus-free operation of the Portal or its Content including software, Games, your user account, the transactions in your user account, or continued operation or availability of any facility on the website.

Real Fantasy Teams specifically notifies you in advance, that taking part in this online gaming platform is also subjected to subsequent financial risks. The potential users are thus advised to proceed with caution.

Additionally, Real Fantasy Teams does not promise or ensure that you will be able to access your user account or obtain Services whenever you want. It is entirely possible that you may not be able to access your user account or the Services provided by Real Fantasy Teams at times or for extended periods of time due to, but not limited to, system maintenance and updates.

Real Fantasy Teams disclaims responsibility and liability for any harm resulting from cancellation of any Game organized by it. If you are a cash player on the Portal, you acknowledge and agree that you will not be entitled to any refund in case of any service outages that may be caused by failures of our service providers, computer viruses or contaminants, natural disasters, war, civil disturbance, or any other cause beyond the reasonable control of Real Fantasy Teams. Real Fantasy Teams specifically disclaims any liability in connection with Games or events made available or organized on the Portal which may require specific statutory permissions, in the event such permissions are denied or cancelled whether prior to or during such Game or event.

Real Fantasy Teams specifically disclaims any liability in connection with your transactions with third parties which may have advertisements or are hyperlinked on the Portal.

Real Fantasy Teams disclaims any liability in connection with the violation of intellectual property rights of any party with respect to third-party Content or user content posted on our Website. Intellectual property rights in any Content not belonging to us belong to the respective owners and any claims related to such content must be directly addressed to the respective owners.

Real Fantasy Teams specifically disclaims any liability arising out of the acts or omissions of the infrastructure providers or otherwise failure of internet services used for providing and accessing the Services.

It is not possible to test all possible scenarios in any testing environment, and Real Fantasy Teams specifically disclaims any and all liability used by Real Fantasy Teams' software.

Real Fantasy Teams disclaims liability for any risk or loss resulting to you from your participation in Cash Games, including all risk of financial loss.

Real Fantasy Teams shall make best endeavours to ensure that the Real Fantasy Teams is error-free and secure, however, neither Real Fantasy Teams nor any of its partners, licensors or associates makes any warranty that:

  • the Real Fantasy Teams will meet Users' requirements,
  • Real Fantasy Teams will be uninterrupted, timely, secure, or error-free,
  • the results that may be obtained from the use of Real Fantasy Teams will be accurate or reliable,
  • the quality of any products, Real Fantasy Teams Services, information, or other material that Users purchase or obtain through https://www.realfantasyteams.com will meet Users' expectations.

Important Notes including location restrictions to be exercised regionally as varying from place to place:

  • The Contest(s) are open only to persons above the age of 18 years.
  • The Contest(s) are open only to persons currently residing in India.
  • Real Fantasy Teams shall, in accordance with the laws prevailing in certain Indian states, stop and restrain individuals residing in those states from participating in the Contest(s). Currently, individuals residing in the Indian states of Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim, or Telangana shall not participate in the paid version of the Contest as the laws of these states are unclear/bar persons from participating in games of skill where participants are required to pay to enter. Accordingly such states and/or locations shall have restrictive binding on the individuals so as not to participate in this online game.

Indemnity

To the extent permitted by law, and in consideration for being allowed to participate in the Activity, you hereby agree to indemnify, save and hold harmless and defend us (to the extent of all benefits and awards, cost of litigation, disbursements, and reasonable attorney's fees that we may incur in connection therewith including any direct, indirect, or consequential losses, any loss of profit and loss of reputation) from any claims, actions, suits, taxes, damages, injuries, causes of action, penalties, interest, demands, expenses and/or awards asserted or brought against us by any person in connection with:

  • infringement of their intellectual property rights by your publication of any content on our Portal;
  • defamatory, offensive or illegal conduct of any other player or for anything that turns out to be misleading, inaccurate, defamatory, threatening, obscene or otherwise illegal whether originating from another player or otherwise;
  • use, abuse or misuse of your user account on our Portal in any manner whatsoever;
  • any disconnections, technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communication lines failure, distributed denial of service attacks, viruses or any other adverse technological occurrences arising in connection with your access to or use of our Website; and
  • access of your user account by any other person accessing the Services using your username or password, whether or not with your authorization.